Implementation cost and ROI of indirect tax technology

Forrester’s independent research study on cost for implementation, licensing, and ongoing maintenance of indirect tax software and its cost savings.

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When making the business case for investing in automated indirect tax technology (IDT) and technology implementation, what the company stands to gain in terms of efficiencies and return on investment (ROI) are certainly important key factors, but the discussion must eventually come around to cost. 


  • How much is the system going to cost the organization up front? 
  • What internal resources or costs will be necessary to implement and maintain the system? 
  • What recurring costs (e.g., licensing fees)
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