Empowering Modest Business enterprise: The Influence of Technologies on U.S. Small Enterprise (Second Version)


  • Compact business enterprise is all-in: 95% of U.S. tiny enterprises use at least a person technological innovation system, with higher-tech usage correlating with expansion in income, employment, and gains.
  • Many now utilizing AI: Pretty much a person in four tiny corporations have adopted Synthetic Intelligence (AI), primary to improved efficiency in marketing and advertising and communications. AI consumers noticed a 12-point enhance in their chance of gain expansion about non-AI customers.
  • Weary of rules: Regardless of the rewards of technology, about 50 % of small company owners specific worries over prospective tech laws and the greater expenses and litigation stemming from out-of-point out laws.

The most recent edition of the U.S. Chamber’s Empowering Tiny Organization report underscores how a variety of engineering platforms engage in a vital purpose in serving to small companies navigate challenges—like workforce shortages and inflation—and how tiny organizations that embrace technology outperform their peers and are far more optimistic about the long run. Providers are also on the lookout at emerging technologies like AI to insert to their arsenal of digital tools to compete and extend their enterprise.

This proceeds a development exposed in the inaugural version of this report unveiled in 2022 that showed how know-how aided small firms aid about 100 million positions and contribute $17.7 trillion to the U.S. economic climate in the course of the pandemic, with 86% of compact companies saying tech was their “lifeline.” 

“Smaller corporations continue to be practically universal in their adoption of a broad array of technological know-how platforms. Marginally extra than in 2022, 95% of tiny business homeowners in the U.S. report utilizing at the very least 1 kind of know-how platform in the working of their company.”

  • 87%

    Total of little companies that reported enhanced efficiency because of to technology platforms

  • 1 in 4

    Sum of tiny companies working with synthetic intelligence

Policy Tips

Without having the proper insurance policies in place to persuade a virtuous cycle of engineering growth and adoption, modest firms could lose their capability to adapt and confront the new challenges of the 21st-century economy. C_TEC gives the adhering to suggestions to policymakers to assure America’s smaller organizations comprehend their potential by digital applications and platforms.

  • Enact smart nationwide knowledge privateness laws. As observed in this report, most smaller organizations are involved about possessing to comply with out-of-point out know-how regulations. With 7 in 10 small firms stating that restricting entry to data could be hazardous to their operations, it is very important that Congress go a nationwide privacy regulation that protects all Americans similarly and preserves the gains of a modern digital economic system.
  • Get AI polices suitable. With almost one particular-quarter of little firms currently working with AI and observing benefit from it, Congress must ensure that the United States continues to be aggressive and promotes innovation although mitigating possibility. In March 2023, the U.S. Chamber of Commerce’s Fee on AI Competitiveness, Inclusion, and Innovation produced a report highlighting the need for a hazard-dependent strategy to AI regulation and not a person-measurement-suits-all bans, pauses, or guidelines.
  • Upskill the electronic workforce and education. Theauthorities must endorse a 21st-century workforce that includes smaller organization owners and invests in Science, Engineering, Engineering & Math (“STEM “) and computer system science education to get ready the future era of digital device builders.
  • Reduce overexposure to legal responsibility.In 1996, Congress enacted Segment 230 of the Communications Act, which generally stops interactive pc companies from becoming liable for the routines of 3rd-party information. Since 1996, the net and facts-driven financial system have thrived. Congress ought to reject phone calls to outright repeal this landmark regulation.
  • Use truthful competition coverage. Some contend that America’s longstanding antitrust rules really should be utilized to especially concentrate on America’s technologies sector. Congress should really refrain from passing competitors laws that singles out firms for enforcement and deprives the companies’ due method.
  • Encourage the gig economic system. As outlined in the report, smaller organizations working with 3rd-get together delivery platforms have benefited in conditions of progress, employment, and revenue. Governments really should stay away from unnecessarily imposing limitations on adaptable do the job preparationsor preventing app-dependent shipping providers from communicating useful, adaptable earnings prospects to the community.
  • Link all Individuals. Broadband obtain is foundational for tiny firms to use most electronic instruments and to connect with buyers throughout the state. To enhance private sector initiatives, policymakers have to make specific investments in large-pace broadband in unserved places and need to correctly tackle broadband affordability for small-cash flow People in america. To maximize these investments, policymakers should really streamline permitting specifications and must prevent expensive regulatory mandates these as community utility–style procedures for broadband and domestic content specifications.
  • Modernize and digitize authorities. Eighty-two p.c of modest corporations consider that the governing administration should really invest in IT modernization to assist streamline and enhance significant little small business requirements like permitting and specialist licensure. By investing in upgraded IT, the government will offer superior support to constituents and conserve dollars in the extended operate.


To evaluate the result that a numerous variety of engineering platforms has had on tiny businesses and the economic system, the Chamber Technologies Engagement Center (C_TEC), doing the job with Teneo Study, conducted a nationwide study and econometric evaluation of the U.S. compact small business ecosystem. We discovered that know-how is a driver of financial achievements for tiny corporations and that policymakers have to inspire an environment that allows all firms to succeed with digital applications. 

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